·  High-energy executive with over eighteen years overall  Business experiences in Program Manager, Project Manager, Engagement Manager, Delivery Manager, Capacity Manager, Configuration Manager, Vendor Management, Engineering, Business, Marketing, and Financial area with 50 fortune telecommunication, wireless and electronic leaders, major strengths in  life cycle program management, engagement, delivery, operation, project and product manager, measure performance, implement best practices,  system engineer, tracking, technical consulting, business development, IT processes, strategic alignment, business acumen, change management, enterprise perspective, analytical thinking, decision making, team, effectiveness, cost management, planning & prioritization, project management process, risk identification and management,  time & productivity management, customer client facing, business networking, client management, consulting & partnering, influence, partner & vendor relationships, communication, facilitation, negotiation, presentation & demonstration, leadership, coaching peers,  conflict management, cultural adaptability,  virtual remote teaming, budget development, cost and tracking control, project justification and evaluation, bid and proposal negotiations, deployment, customer support, sales support, network operation and manufacturing.

·  Experienced on different hardware, software, voice and data technologies for Wireless, Telecommunication and Information Technology solutions experiences included: Enterprise Data Center, Cisco Products, EMC Storage, VMware, Network Backup & Recovery Third Generation Of Hand Set, ITIL, 3G Network, SMS, MMS, AMPS, TDMA, CDMA, GSM, GPRS, 3G,  IMS, UMS, Seamless Mobility, 3GPP2 WiFi 802.11, Solution Design, NGN,  WIMAX, SMS, MMS, IS-41, NOC, Central Office,  Microsoft Product Integration, Business Process  Integration,  ISUP,  SIP, Wireless Networking experiences, IT Infrastructure, OSS, EMS, Ethernet, Voice Mail,  Signaling, Router, e-Business,  Business Continuity, Unix, Third Generation of Wireless Network, Mobility,  Synergy Motorola software platform for third generation hand set products (Smart Phone), Enterprise and Vertical Market Software, Hardware System Solution, CPE for Voice, Data, VoIP, PSTN, PBX, Security, Gigabit and Fast Ethernet, MPLS, Frame Relay, Point to Point T1, DSL , T3, OC3, and OC12  Transport Technologies, DNS, IP addressing, Data Center, Cloud, ISDN, DSL, ATM, IP-VPN, Private IP, LAN, WLAN, WAN, MAN, hardware/PIE for Project Light speed, Customer RFIDs SONET, MON, Giga MAN, OPTEMAN etc, Web Hosting and Manage Network Solution.

·  Self-motivated, high energy, enthusiastic, quick learner and highly effective team member within high performing work groups, cross-cultural work abilities, and willing to travel.

01/2015 to Present Presidio Senior Program Manager and Engagement Manager

·  Develop and Manage enterprise projects, (as a dedicated Senior Program manager ) Utilizing Structured PM Methodology - Call Center, Virtualization, Data Center Consolidation, IDF, Desktop migrations, etc

· Manage enterprise projects that involve cross-site team members or are sponsored/owned by the Assurant Corporate Technology organization.

· Proactively manage customer expectations on current and future business needs.

· Communicate with peer group and middle management in IT and customer areas. May be called upon to interact with senior management group.

· Communicate with cross-site (enterprise) project team members, using written and oral communication skills to persuade and influence others.

· Overseeing multiple project managers to drive 1000+ lines of a project plan. Serve as an escalation point for project managers to drive timelines, aid with planning, and drive processes and methodology.

· Relationship Management - being the liaison between the customer (business owners and technical managers), the project managers, and working with vendors. 

· Manage the Network Infrastructure implementations, deployments, and upgrades. They hire consultants to work at their customer sites and be "face" of their organization.

· Oversee the entire Network Upgrade, including a Cisco Route/Switch, Cisco Wireless, Avaya UC, and Voice upgrade, but most importantly Access Layer Switching with Wireless over it.

· Responsible for leading the project managers assigned to all the projects mentioned above.

· Use the company standard project management tools. (We use MS Project, the MS Suite Word, Excel, etc.)

· Display and apply working knowledge of differing types of projects (i.e. vendor selection, business process, technology).

· Foster an environment which encourages clear communication across multiple sites and functional areas.

· Ensure effective communication across project teams, particularly stakeholders. Regular, scheduled meetings with Project Owners/Sponsors are required.

· Deliver the hard message to Project Sponsors, Owners, team members and peers. Escalate issues to resolution with influence.

· Operate from a base of principle-centered leadership. Behave in alignment with principles and values and demonstrate honesty and integrity.

· Provide an appropriate level and style of management for the project team. Build and successfully lead effective teams. Ask probing questions that bring out ideas and stimulate productive discussion

 

O5/2014 to 01/2015 VMware/IBM/AT&T/ Sequencia Senior Program Manager and Engagement Manager

 

      Responsibilities:

·  Develop project management framework: project scope, schedule and staff, Initiation, plan, execute, close and post deployment phases.

·  Managing expectations, delivered results and customer satisfaction

·  Used best practices project management methodology that are generic and applicable to all type of projects, map phases to methodology and inter linked to ensure the success of the projects, focused on technical assessment, design and deployment.

·  Managed the entire project execution stating from scope and sell, review SOW scope, approve the SOW, level of effort, request resources, select resources, and schedule project start.

Initiation: Review SOW, Call with Account team, pre-call with the customer, build a high level project plan, build updated financial model, project summary, organization charts and governance model, define client executive and PM, place all the information in share point.

Plan: Detailed project plan, delivery and tracking, milestone chart, formal kickoff with the customer, schedule account team review, schedule customer review, build the risk register.

Execute: Maintain project plan, documentation, track progress, weekly daily meeting, publish status report, track hours, and manages invoices, changes management and engagement.

Close: Financial customer review, final documentation, final account team review, lesson learned, customer feedback, post engagement update the project summary.

Post Deployments: Executive customer feedback, potential follow up.

 

07/2013 to 05/2014 FedEx Senior Program Manager / Engagement Manager Enterprise Network and Communication Services

      Responsibilities:

·  Developed Project Chapter, Develop Project Plan, Direct and Manage Project Execution
Monitor and Control Project Work, Perform Integrated Change Control, Close Project or Phase, Collected Requirements, Define WBS, Verify Scope, Control Scope, Define Activities, Sequences Activities, Estimate Activities Resource and Duration, Develop Schedule, Control Schedule, Estimate Costs, Determine Budget, Control Costs, Perform quality, Assurances and Control, Manage project Team, Plan Communication, Distribute Communication, Report Performance, Plan Risk Analysis, Monitor and Control Risk and Plan Procurements 

·  Put together a Cost Benefits analysis for the Field Network Services (FNS) Installation Process Sourcing Strategy across FedEx Network Enterprise. The focus group met to determine what would be a Standard Sizing Infrastructure Installation Model and how many Hours are needed to implement such a Standard Infrastructure Installation Model.

·  Complete the feasibility study to determine the Alternative Sourcing to support the Standard Infrastructure Installation Model

·  Designated/selected sourcing strategy should be aligned with the FNS Work/Production cycle by avoiding Work Peak and concentrating on Work Non- Peak.

·  Develop a successful implementation of Alternative Value-Added Sourcing Option strategy in Tier 3 and Tier 4 Network Infrastructures could be potentially expanded in a Hybrid Model to Tier 2 and Tier 1 Network Infrastructures Deployment.

·  Strong Knowledge of deployment Networking technology environment and services

·  Project Management to establish strategy, timelines, plans, risk, communications, reporting etc. to migrate date implementation function to a new model for the field

·  Determine, select the Alternate Sourcing Option according to the FEDEX Value Added Criteria.

·  Determine the Sourcing Option Indirect and Overhead or “HIDDEN COSTS” per project management, relationship management, transition and knowledge transfer.

·  Weigh the Sourcing Option against competency risk, security risks, country risks and maturity risks.

·  Define Sourcing Action plan in term of Team Configuration, Sourcing processes, Sourcing Internal Controls and Measures.

·  Interact with PM level Senior PM, Director and VP.

·  Highly proficient in MS tools suite, highly analytical, excellent written/verbal communication skills, sensitive to business politics, high financial acumen.

08/2011 to 09/2012     VCE Senior Program Manager / Engagement Manager

Responsibilities:

·  Managed multiple projects throughout the USA and Latin America. For example IaaS, SaaS, Cloud Network, SAP, Unified Communication, VDI and Mixed of Work Load

·  Developed Project Chapter, Develop Project Plan, Direct and Manage Project Execution
Monitor and Control Project Work, Perform Integrated Change Control, Close Project or Phase, Collected Requirements, Define WBS, Verify Scope, Control Scope, Define Activities, Sequences Activities, Estimate Activities Resource and Duration, Develop Schedule, Control Schedule, Estimate Costs, Determine Budget, Control Costs, Perform quality, Assurances and Control, Manage project Team, Plan Communication, Distribute Communication, Report Performance, Plan Risk Analysis, Monitor and Control Risk and Plan Procurements 

·  Conducted and lead kick off calls, customer facing issues, etc.

·  Managed and track budgets, hours, time sheets and expenses.

·  Monitor tasks and set time lines for deliverables.

·  Managed day to day activities of technical team.

·  Assist with client issues. Utilize PMI methodology to manage the charter, stakeholders, risks, project life cycle etc.

·   Managing multiple projects within a services environment.

·  Responsible for all VCE resources assigned to the Cisco Cloud Command Center as well as VCE resources assigned to other locations in Latin America working on the America Moil Cloud,, network deployment and operations.

·  Work with the Cisco Operations Management during the critical on-boarding and start-up phase of the project to ensure success

·  Provided a single point of contact for the Command Center Operations Manager for all resources staffed to this project across Mexico, Argentina, Colombia and Brazil

·  Managed the on-boarding of resources as they are staffed to the project

·  Managed and schedule any training required by the resources prior to and during the project schedule

·  Report to the Cisco Cloud Operations manager weekly and monthly reporting as appropriate

2011 to 07/2011.RE: Sources Chicago Program Director

Responsibilities:

·  Developed enterprise global program plan for MPLS WAN Network roll out from Verizon to Orange services provider.

·  Developed project scope, project deliverables, approach, milestones, key consideration, project organization, project process, project management, project change control, project communication, risk assessment, data management, configuration management, etc.

·  Developed project deliverables, project plan, WBS, leasing agreements (CPE), site survey, site deployment, dependencies, assumptions, constraints, cost, labor, consulting, hardware, software, training, travel expenses, maintenance and licensing etc.

·  Vendor management

·  Worked with cross functionally with research and development, production, sales, and marketing as well as manage outside vendors and partners.

01/2008 to 01/2011 Comcast Communication/ W&E Telecommunication Chicago Sr. Technical Program Director

Responsibilities:

·  Managed the Project life cycle Initiating, Planning, Executing, Monitoring, Controlling and Closing.

·  Developed Project Chapter, Develop Project Plan, Direct and Manage Project Execution
Monitor and Control Project Work, Perform Integrated Change Control, Close Project or Phase, Collected Requirements, Define WBS, Verify Scope, Control Scope, Define Activities, Sequences Activities, Estimate Activities Resource and Duration, Develop Schedule, Control Schedule, Estimate Costs, Determine Budget, Control Costs, Perform quality, Assurances and Control, Manage project Team, Plan Communication, Distribute Communication, Report Performance, Plan Risk Analysis, Monitor and Control Risk and Plan Procurements 

·  Managed deployment operation, couching, support technical installation, develop daily schedule, developed and maintained communication across differences organization.

·  Responsible for tracking and reporting the status of projects and work in progress and assuring time frames are met, oversees asset and inventory control of equipment and supplies.

07/2007 to 01/2008 Dimension Data Chicago Senior Project Manager

01/ 2007 to 06/2007 Fusion Technology Partner Chicago Technical Director for Telecom and Wireless

09/2005 to 05/2007 AT&T Corporate Global New Jersey Program Manager Mobility

2002 to 20005 MCI Chicago Senior Technical Manager

2000 to 2002  MOTOROLA Corporate Technical Director Handset Business Unit (PCS)

1995 to 2000 LUCENT TECHNOLOGIES Bell Labs Innovations Naperville, Illinois

1998 to 2000  Project Manager

1997 to 1998 International  Technical Project Manager  Wireless Systems

1995 to 1997 Feature Engineer Wireless Network

1994 to 1995 RELIABLE ELECTRIC Franklin Park, Illinois Test Engineer

1992 to 1994 PANEL CONTROL INDUSTRIES Glenview, Illinois Sr. Technician

1987 to 1992 R.D WERNER Franklin Park, Illinois Quality Control Technician

KELLER GRADUATE SCHOOL OF MANAGEMENT, CHICAGO ILLINOIS,

MPM Master Project Manager  2010

KELLER GRADUATE SCHOOL OF MANAGEMENT, CHICAGO ILLINOIS, 2009

MBA Master of Business Administration

DEPAUL UNIVERSITY, CHICAGO ILLINOIS, 1997

Master of  Science in Telecommunication Systems  and Information Technology

DEVRY INSTITUTE, CHICAGO ILLINOIS, 1994

Bachelor of  Science Electronic Engineering Technology

TRAINING & CERTIFICATES

PROJECT MANAGER LUCENT TECHNOLOGIES UNIVERSITY

MOTOROLA UNIVERSITY, SCHAUMBURG ILLINOIS, 2000

·  Mini MBA Master in Business Administration

·  Award Solutions – LTE Interface Signaling

·  Data Communication Over TCP IPv6 Networks

·  Award Solutions – VoLTE * CCNAX V1.1 by Global Knowledge

·  Award Solutions – IP Networking

·  Cisco ICND1 – Routing & Cisco Routers / LAN Addressing

·  NSN – IMS/AAA Training

·  Cisco ICND2 – Implementing VLANs & Trunks

·  Certified Spinning Instructor * Cisco ROUTE 1.0 – IPv6 Transition Techniques

·  CPR Certified

·  Cisco Design 2.1 – Routing Protocols / IP Addressing /  Voice & Video / Enterprise WAN Managing Cisco Wireless LAN’s

·  CCNAX v2.0 Interconnect Cisco Networking

·  Managing Unified Access Networks with Cisco Prime v2

·  CCNAX v2.0 Interconnect Cisco Networking 6/15/2015: Mike Martinez, Juan Cruz

·  Nexus 7000 and 9000 Architecture

SOFTWARE

·              Bilingual (English, Spanish, Fluent in Portuguese ), People Skills, and Team player.